District 9 Information
Sunshine Law / Bulk Water / Copy Procurement / Copy Fees / Research Fees
Billing Schedule / Non-Payment Charges / Broken/Cut Lock / Returned Check
Transfer Charge / Leak Adjustment / Right to Inspect / Utility Locates
Public Water Supply District No. 9 shall comply with sections 610.010 to 610.030, RSMo, the Sunshine Law, as now existing or hereafter amended.
A water station is located toward the front of our office grounds. Bulk water is available by the gallon 24 hours a day, 7 days a week at a cost of 50 cents per 100 gallons. Simply bring your own container, insert your money, and pump your own water. The dispenser accepts quarters only. (Minimum amount is 100 gallons or 50 cents.)
The customer must pick up requested copies of documents at the office of the District during normal business hours.
The District shall charge the following fees for providing access to and furnishing copies of public records which are open for inspection and copying: The sum of $0.10 per page for paper no larger than 9 by 14 inches and the hourly fee for search time not exceeding the average hourly rate of pay for the clerical staff of the District. The fee for access to public records on a computer, including maps, and paper copies larger than 9 by 14 inches will include the cost of copies, staff time, which shall not exceed the hourly rate of pay for staff of the District, and the cost of the disk used for duplication, if necessary [Mo.Rev.Stat.610.026(1)]. If special expertise is required to duplicate a document, the fee shall include the actual rate of compensation for the trained personnel required to duplicate the document. [Mo.Rev.Stat.610.026 (2)]. The aforesaid copy fees must be paid by the customer prior to receiving records.
Research time for record requests will be charged at the actual cost of research time. Based on the scope of the request, the District shall use employees that result in the least amount of charges for search and duplication. [MoRev.Stat. 610.026(1)]
Estimate of Fees
A person may request the District to provide an estimate of the costs prior to the production of the records. [Mo.Rev.Stat. 610.026(1)]
Bills are mailed by the last day of the month. The customer has the responsibility for contacting the Water District if the customer does not receive the bill during the billing cycle or doesn’t receive it at all.
Water bills are due and payable on the tenth (10th) day of the month and delinquent on the fifteenth (15th) day of the month for which service was rendered. Ten percent (10%) late charge will be assessed on all service bills not paid by 8:00 a.m. on the sixteenth (16th) day of the month. Failure of water user to pay bill by the first (1st) day of the second (2nd) month following the close of the period for which service was rendered shall result in the disconnection of the service.
Disconnect Charge: $35.00 Reconnect Charge: $35.00 TOTAL: $70.00
Based on number of incidents cost shall increase for customer multiplied by number of incidents.
Checks returned shall be charged a returned check charge. Any customer that has two (2) returned checks shall not be allowed to write checks to the District starting at the time the second returned check is received at the District Office.
Charge for transferring a deposit: $10 (additional charges may apply)
A customer moving from one unit to another within the District may transfer their deposit to the new address if new application is completed, all outstanding water bills are paid, customer does not have a history of delinquency, and has never been disconnected for non-payment. If such case, one deposit may be used for both old and new units for a maximum of five (5) working days to allow for cleaning and moving.
Any leak on the customer’s water installation is the customer’s
responsibility. Adjustments shall not be made on inactive accounts. A ONE-TIME leak adjustment may be given by the staff on bills $350.00 or greater on residential and by the Board of Directors on a case-by-case basis on business accounts. The District shall pay 50% of the water usage, minus base rate, state fee, previous 12 months average bill or other fees on adjusted bill. The customer must sign a leak adjustment agreement and present proof of leak repair. Additional leaks must be presented by the customer to the Board in writing for approval for subsequent adjustments.
Right to Inspect
Representatives of the District shall have the right at all times to enter upon the water user’s premises to read and test meters, inspect piping, and to perform other duties for the maintenance and operation of service, or to remove its meters and equipment upon discontinuance of service by the water user.
No one but a District employee or person authorized by the District shall turn on water or shut off water from the District meter to any water user or to any property served by such meter, except in case of escaping water.
The District is a member of MO ONE CALL. For location of facilities call 1-800-344-7483.